Privacy policy and cookies policy

We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a complaint.

Who we are

Shiftbee, trading in the UK as Shiftbee Ltd is the operator of the website www.Shiftbee.co.uk. We collect, use and are responsible for certain information about you. When we do so, we are regulated under the General Data Protection Regulation which applies across the European Union (including the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws. We have a designated privacy officer who is responsible for how we handle personal information. You can contact them here: abcdef@abcdef.co.uk and put ‘FAO Privacy Officer’ in the subject line.

Personal information we collect and use

Personal information provided by you
In the course of operating our business, we collect personal information when you provide it to us, such as: (First and last) name, address, sex, date of birth, National Insurance number, CV, diplomas, personal documents, copy of ID-card, passport photograph, marital status, email address, nationality, education information, bank account number, Declaration of Independent Contractor Status and any other documents which are required by law or for which you have given permission.

Personal information provided by third parties
Occasionally we may receive information about you from other sources (such as credit reference agencies), which we will add to the information we already hold about you in order to help us provide services to you and to improve and personalise our service to you.
 
Personal information about other individuals
By using our website, you agree to not give us any personal information about anyone but yourself.

Sensitive personal information
We will not usually ask you to provide sensitive personal information. We will only ask you to provide sensitive personal information if we need to for a specific reason, for example, if we believe you are having difficulty dealing with your account due to illness.

Sensitive personal information includes information relating to your ethnic origin, political opinions, religious beliefs, whether you belong to a trade union, your physical or mental health or condition, sexual life, and whether you have committed a criminal offence. We will only collect your sensitive personal information with your explicit consent and you can ask us to delete this at any time.

Children
We do not knowingly collect personal data relating to children under the age of 18. If you are a parent or guardian of a child under the age of 18 and think that we may have information relating to that child, please contact us. We will ask you to prove your relationship to the child but if you do so you may (subject to applicable law) request access to and deletion of that child’s personal data.

How and when and why do we collect information from you?

We gather information directly from you face to face, over the phone and via our website. We collect this when you use our website to sign up to, participate in or receive a service from us. Our website also uses cookies and collects IP addresses (which means a number that can uniquely identify a specific computer or other device on the internet). We also collect personal information when you contact us using website forms.

We may monitor and record communications with you (such as telephone conversations and emails).  We may do this for a number of reasons, such as to check the quality of our customer service, for training purposes, to prevent fraud or to make sure we are complying with legal requirements.

We record data in order to:

  • connect supply and demand;

  • offer services which you may need when working via Shiftbee (e.g. if you have forgotten your password to submit your hours worked)

  • have you submit your worked hours;

  • send electronic Shiftbee newsletters;

  • inform users on interesting offers regarding Shiftbee products and services;

  • make payments;

If you object to having your personal data being used by third parties, we suggest you remove your account. This option is given under: Settings > Account.

Use of cookies
A cookie is a small text file which is placed onto your computer (or other electronic device such as a mobile telephone or tablet) when you use our website. We use cookies to understand how to provide the best service to our customers online and the information from which is only processed in a way which does not identify you individually. We use software to look at IP addresses and cookies to improve your experience as a user of our website. If we do collect personally identifiable information, we will be up front about this.

A subset of cookies are used to occasionally advertise our services on third party websites using relevant targeted offers and content. If you do not wish for cookies to be used for this purpose, please refer to the guidance in our cookie policy under 'targeting cookies'.  You may also wish to review your ad settings on Google and Facebook which facilitates this. By removing cookies, this doesn't prevent advertising completely but future adverts that you may see will no longer be relevant and targeted.

Liability:

Our internet site contains links to other external websites. Shiftbee is not responsible for how other websites decide to deal with privacy issues. We recommend reading the Privacy Policy of each website which asks for personal data. This Privacy Policy only applies to the information gathered by this website.

Shiftbee is not responsible and/or accountable for the content of the information on the Shiftbee website. It is also not responsible and/or accountable for the availability and/or access of the websites. Shiftbee is, at all times, entitled to remove data from the website without providing reasons.

Security regarding data sent via the internet cannot be guaranteed completely. We will do our utmost to secure your personal details, however, we are not able to guarantee absolute security regarding your shared information.

Anti discrimination policy:

Shiftbee is committed to not discriminating against users of our platform based on race, religion, national origin, social background, disability, sexual orientation, sex, gender identity, marital status, age or any other characteristic protected under applicable law. Shiftbee strictly prohibits discrimination against users based on the categories listed above, including in personal interactions, reviews, ratings, and the provision and acceptance of services.

Any party found to have violated this policy will lose access to the platform immediately and indefinitely. Any worker or user who has experienced discrimination will be able to contact human representatives of our platform for timely assistance, including in situations such as an assault, abuse, or any form of harassment, at support.uk@Shiftbee.com.

In addition to addressing discrimination, we commit to ensuring wherever possible that the design, operations, and management of our platform does not contribute to unequal or discriminatory outcomes.

If you have feedback on how we can better live up to this policy, you can provide it here support.uk@Shiftbee.com. We will respond as soon as possible, including outlining any relevant steps taken in line with feedback.

 

 

Reasons we can collect and use your personal information

  • Enable us to follow up on enquiries made by you on the website or creating an account on the website

  • Do checks to make sure you have RTW in the UK

  • Manage any accounts you hold with us

  • Contact you for reasons related to the service

  • Deal with payment for our services

  • Notify you of any changes to our website or to our services that may affect you; and

  • Resolve disputes or collect overdue payments. 

Legal obligations
We collect and use personal information from our customers to comply with our legal obligations.  For example, we will take copies of documents that identify you so that we can comply with anti-money laundering and counter-terrorist financing requirements. If we suspect fraud, we will record this.




Marketing Communications
We may also communicate with you by SMS text or email, information about other services we can offer you and update you about our activities and promotions which may be of interest to you unless you have chosen to opt out of receiving these marketing communications.

Shiftbee reserve the right to send marketing emails or text messages about Shiftbee services to persons who have provided contact details in the course of enquiring for an account with us on this website.

If you would not like to receive such communications, you can at any time:

  • Email us an unsubscription request to abcde@Shiftbee.co.uk. It may take up to 48 hours for this to take place.

If you ask us to stop contacting you in this way, you can also ask us to start again at any time.
 
If we propose to use your information for any other uses we will ensure that we notify you first. If we need your consent to use your information for these other purposes, we will give you the opportunity to opt in or to refuse.  If you opt in, you will be able to opt out at any time.


Who your information might be shared with
We may disclose your personal data to:

  • Service providers under contract with us to support our business operations, such as fraud prevention, debt collection, technology services

  • Credit reference agents—see 'Credit checking' above;

  • Law enforcement or government agencies in connection with any investigation to help prevent or detect unlawful activity;

  • Any person or agency if we need to share that information to comply with the law or to enforce any agreement we may have with you or to protect the health and safety of any person;

 
Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way.  We limit access to your personal information to those who have a genuine business need to know it.  Those people processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.  

We will use technical measures to safeguard your personal data, for example:

  • access to your customer account is controlled by a password and user name that are unique to you;

We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable supervisory body of a suspected data breach where we are legally required to do so.
While we will use all reasonable efforts to keep your personal data safe, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us.

How long do we keep your personal information?

We will usually hold your personal information as a customer for the period of 3 years after closure of account before deleting it unless you have told us you want us to delete the information earlier

What rights do you have?

Under the General Data Protection Regulation you have a number of important rights. These include the following rights:

  • Request a copy of your information which we hold (subject access request);

  • Require us to correct any mistakes in your information which we hold;

  • Require the erasure of personal information concerning you in certain situations

  • Require us to stop contacting you for direct marketing purposes;

  • Object in certain other situations to our continued processing of your personal information;

  • Restrict our processing of your personal information in certain circumstances;

  • Object to decisions being taken by automated means which produce legal effects concerning you or which affect you significantly; and

  • Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable  format and have the right to transmit those data to a third party in certain situations.

How to contact us

We hope that we can resolve any query or concern you raise about the way we use your personal information.
Please contact us if you have any questions about this privacy policy or the information we hold about you.
If you wish to contact us, please send an email [Insert email address here or write to us at Shiftbee Limited, [insert address here] or call us on 0141 000 0000 

Changes to the privacy policy

We may change this Privacy Notice from time to time. You should check this policy occasionally to ensure you are aware of the most recent version.